Hoteliers are rethinking welcome tactics, bringig the check-in process out from behind the front desk and i some cases beyond the lobby entirely. For example, guests visiting Hyatt Hotels Corp's luxury Adaz brand for the first time may be surprised by the lack of a front desk. Instead, guests are approached by hosts who offer them refreshments while checking them in with handheld Fujitsu tablet computers running Micros Opera.
"The check-in process at Andaz is designed to return to the basic elements of hospitality," says Tom Smith, Hytaa's Vice President of North America. "All guests are personally greeted, invited to sit down and offered a beverage of their choice while being checked into the hotel. "The check-in process can actually take place anywhere on property, including the guestroom, if that is the guest's preference. Self check-in at the kiosks is also an option, as is a more traditional check-in process. Also, much like how airlines do it, Hyatt guests have the option to register prior to arrival, picking up the room keys from an envelope at the front desk
